Workflow
Wine Service
Watch the service video, then pass the service quiz.
Styles and Flavours
Learn how to describe the by-the-glass range in guest-friendly language.
Customer Questions
Practise short answers to typical table questions and objections.
Food Matching
Use careful suggestions based on sauce, texture, spice and preference.
Certificate
Appears once Wine Service, Styles and Flavours, and Food Matching are all passed.
Course Outcome
Confident Service
Present, open, pour and respond to faults calmly.
Clear Descriptions
Use plain British service language instead of technical lectures.
Useful Recommendations
Offer one relevant suggestion with one helpful reason.
Wine Service
Service Checklist
Before Pouring
Clean glassware, correct temperature, label facing the guest, calm opening.
At The Table
Offer a small taste for bottle service, pour modestly, keep the label visible.
If Unsure
Pause, ask a manager, and never argue with a guest over a possible fault.
Wine Service Quiz
Wine List Styles and Flavours
By-The-Glass Language
| Guest says | Useful style | Good reply |
|---|---|---|
| Crisp white | Picpoul or Sauvignon | Fresh, citrusy and refreshing. |
| Smooth red | Merlot | Soft berry fruit, easy to drink. |
| Bigger red | Malbec or Salice | More body for beef or richer dishes. |
Wine List Quiz
Typical Customer Questions
Natural Answers
What do you recommend?
What sort of wine do you normally enjoy: crisp white, smooth red, something fruity, or something fuller?
I usually drink Sauvignon.
The safest route is the crisp Sauvignon. If you want a step up, the more aromatic glass has a bit more tropical fruit.
Is the house wine any good?
Yes, it is chosen to be easy drinking. If you want more character, I can suggest the next glass up.
What goes with this dish?
A good route would be something fresh because the dish is rich. I would suggest...
Customer Question Practice
Food Matching
Careful Matching Guide
| Food style | Good route | Why |
|---|---|---|
| Fried fish | Picpoul or Petit Chablis | Freshness cuts through batter and lemon. |
| Gentle spice | Vouvray or Rose d'Anjou | Fruit and freshness can handle spice. |
| Tomato-led pizza | Rioja or Pais Carignan | Fresh red fruit suits tomato and cheese. |
| Burger or beef | Malbec or Salice Salentino | Fuller reds suit char and richer sauces. |
Food Matching Quiz
Certificate Locked
Pass the Wine Service, Wine List Styles and Food Matching quizzes to unlock this certificate.